FAQs

Yes, we offer free worldwide shipping on all orders. However, customs duties or taxes may apply in some countries and are the responsibility of the customer.

Orders are processed within 1–3 business days. After that, delivery typically takes 7–15 business days depending on your location. Remote areas may take slightly longer.

We accept all major credit and debit cards via Stripe. Other options like Apple Pay and Google Pay may also be available depending on your device and browser.

Absolutely. Our website uses SSL encryption to secure all transactions, and payments are processed securely via Stripe — a globally trusted payment processor.

To place an order, browse our products, add the desired items to your cart, and proceed to checkout. Enter your shipping and payment details, and complete your order using our secure payment gateway powered by Stripe.

If you need to cancel or modify your order, please contact us as soon as possible at support@jexxol.com. We can only accommodate changes before the order has been processed or shipped.

No, you do not need an account to place an order. You can checkout as a guest or create an account for faster checkout and easy order tracking.

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment directly through our trusted logistics partners such as DHL or FedEx.

You can request a return within 30 days of receiving your order. To be eligible, the product must be unused, in its original packaging, and in resellable condition. Simply email us at support@jexxol.com with your order number, reason for return, and photos if needed. If approved, we'll provide you with a prepaid return shipping label — no cost to you.