Return Policy

Effective Date: May 3, 2025

At Jexxol, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a simple and hassle-free return process.

1. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original packaging
• The product must be in resellable condition
• All items are eligible for return

2. How to Initiate a Return

To initiate a return, please contact us via email at [your email address] with the following information:

• Order number
• Reason for return
• Photos of the item (if applicable)

Once your return is approved, we will provide you with return instructions and a prepaid return shipping label.

3. Return Shipping

We cover the cost of return shipping for all eligible return requests. You do not need to pay anything out of pocket for shipping the item back to us.

4. Refunds

Once we receive and inspect the returned item, your refund will be processed to the original payment method (e.g., Stripe). Please allow up to 5 to 10 business days for the refund to appear in your account depending on your bank or card provider.

5. Exceptions

Returns will not be accepted if:

• The product has been used or damaged after delivery
• The item is returned without original packaging
• The return request is made after the 30-day window

6. Contact

If you have any questions regarding returns or need assistance, please contact us at:

Email: support@jexxol.com
Website: jexxol.com